Frequently Asked Questions
Everything you need to know about your favorite gear.
What is the JanSport Lifetime Warranty policy?
JanSport engineers its products to be durable and reliable. If your pack ever breaks down, simply return it to our warranty center. We will either fix it or, if it's unrepairable, replace it.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy for online purchases?
We offer free returns within 30 days of purchase for any items in their original, unused condition with tags still attached.
How should I clean my JanSport backpack?
To preserve the shape and fabric of your bag, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or drying as it may damage the integrity of the materials.
Do you offer international shipping?
Currently, our website ships to addresses within the United States. For international orders, please use our store locator to find authorized JanSport retailers in your country.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.