Returns & Exchanges
At JanSport, we stand by the quality of our packs and offer a hassle-free 60-day return policy for all products purchased through our official online store. If you are not completely satisfied with your gear, we will provide a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select the reason for your return and download the prepaid UPS shipping label provided by our system to ensure tracked delivery to our warehouse.
Pack Your Gear
Securely place your unused items with original tags attached into the original shipping box or a similar sturdy mailer and affix the prepaid label to the outside.
Ship and Refund
Drop off your package at any authorized UPS location; once received and inspected, we will process your refund within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing